heidikins.com

First, word of mouth is the best way for restaurants to make or break their existence. Sounds like Pizzeria 712 won’t be around very long. Second? What kind of stupid name is Pizzeria 712? Don’t even tell me their address is 712. So original.

I can’t stand poor customer service, especially from people whose only purpose is to be knowledgeable and courteous. Phone customer service people, I’m looking at you.

Usually, if I get horrible service at a restaurant,I leave a penny or a nickel as a tip, just so it’s clear that I didn’t just forget to leave one. I also try to talk to the manager so that he/she hears it straight from the customer.

This is why I’m so glad that my brother taught me to order a hamburger & then ask them to hold or change every ingredient until I ended up with the pasta.

They do have a blog linked from their website. If I were you, I’d go leave them a comment with a link to this post. I was tempted to do it myself, but really this is your rant and your business, so I’ll leave it to you. I’m glad for this warning, because good food is only half of what we’re paying for when we eat out, and if they don’t have adequate service, then they don’t get my business. I’m not even high maintenance, but I expect at least minimally acceptable service, and it sounds like the service here was nonexistant. I hope you stiffed them on a tip.

Oops, when I said “so within your rights to tip”, I actually meant “to rant”. There is something wrong with the part of my brain that deals with words right now.

Love the place but no one deserves that kind of service! And by the way – 712 refers to the temperature of the wood-buring oven they use to cook the pizzas. It has nothing to do with their address.

Where to begin… I am sorry that you had a less than enjoyable experience at our restaurant. As you would expect, it is our goal to make sure that each person who walks through our doors feels that their needs are met, that they are being taken care of and that if there is a problem we will do whatever is within our means to rectify it. I don’t know what night you were in but I get the sense that you are still feeling rather upset. I can understand. Things were not going how you expected and when you tried to remedy that situation you felt the manager was not giving proper response to your concerns. I eat out a lot and there is little I find more infuriating then being “abandoned” by a server. Having said that, being in the restaurant industry I also take into consideration that the server, managers, cooks and dishwashers are people too, just like you or I. That there will be times where they have a less than stellar day and that sometimes when the stars are all aligned that everyone working a given night will have all have a bad night together. Does that excuse poor service, mediocre food-NO. (By the way, I appreciate that you recognized the delicious pizza). It does however give me some insight to the fact that even though I am a guest and am paying that sometimes my expectations are not going to be met. Is that fair… I don’t know but I do know that taking it personally doesn’t make me feel any better. I think I can personally guarantee that you and everyone who has commented can look back on an experience where they have not acted in a way that measures up to the fullness of who they are even when it’s their job or it is expected. Again, does that excuse the fact that we didn’t provide you with a stellar experience…NO. Does it allow me to step back from a situation and put in into perspective, that hey, tonight wasn’t what I was hoping for but that maybe next time will be… Yes. All I can hope is that you too are able to see that we were not trying to ruin your night or make you feel mistreated. We fell short and I as the Owner take responsibility for that. I certainly hope that you find an opportunity to make it back in and if you do that you will come say hi to Joseph(the other owner) or I. I also hope that all of those who commented in a negative way but have never been in to eat will find a way to make it in because I can tell you unapologetically that we are without a doubt THE BEST RESTAURANT AROUND… For the record the 712 is optimal temperature for cooking pizzas in our wood fired oven.

girl, i have to give the owner props for responding to your blog. i’m friends w/ the owners sister and really need to check it out. i’ve heard nothing but good (and that’s not just from bets and steve). sounds like the service wasn’t up to par, yet the food (which let’s be honest, is why we go to restaurants in my opinion) was excellent! thanks for reminding me of heading down to utah county and checking it out. only problem i see is that there isn’t another location in slc. ugh, if i must i’ll take a jaunt to utah county. btw, thanks for coming over sunday night and yes, i’ll email you curry recipe.

To Mr. Soelberg,

Thank you for commenting on this post, that takes guts, for sure. In the next couple of weeks I may try to return to Pizzeria 712, I like what Tauns said about giving a restaurant 1 chance on food and 2 on service. I can agree that sometimes people just have a bad night. I also think that simply telling a customer “I’m sorry, we’re having a rough night here” can bring out forgiving responses from those customers.

So, before I delegate Pizzeria 712 to Take-Out Only, I will give you another try. And, whether it is a good experience or not, I will share it with the Internet.

Good for you for voicing your opinion. And good for the owner for responding.

The place has been highly recommended to me – I just never get down to Utah county!

Well, I hate to say it (because I am related to the one of the managers who hopefully was not the one who was rude to you), but Pizzaria 712 hasn’t given me good service at least 50% of the time I have gone there. I keep going there because the food is absolutely phenomenal. I’m not kidding. EVERYTHING I’ve ever put in my mouth there, which is 90% of the menu, is fantastic. BUT, I agree–the wait staff seriously needs some training on how to smile and be a little more prompt. Hopefully Colton reading your post will help in that area. (Oh, and they don’t do take out, so you may be in trouble in that area too). But keep trying. You’re bound to get a good waiter at some point, and the food will soooo be worth it.